POLICIES
Thank you for choosing us to help bring your special event to life! Please carefully review the following policies before booking. By submitting a deposit or payment, you acknowledge and agree to the policies below.
BOOKING & DEPOSIT
A 50% non-refundable deposit is required to secure your event date.
Your event date is not officially reserved until the deposit has been received. Availability is offered on a first-come, first-served basis, and dates cannot be held without payment.
The remaining 50% balance is due no later than 14 days before your scheduled event date.
Events booked within 14 days of the event date may require full payment at the time of booking.
NON-REFUNDABLE DEPOSITS
ALL DEPOSITS ARE NON-REFUNDABLE.
However, we understand that plans can change. Your deposit may be transferred and applied toward a future event date, subject to availability and our rescheduling policy.
A transferred deposit does not guarantee that your original pricing, venue, rentals, inventory, or requested services will be available for the new date.
RESCHEDULING
If you need to reschedule your event, please contact us as soon as possible.
Your non-refundable deposit may be credited toward a future available date. Any additional costs or price increases applicable to the new event date will be the client's responsibility.
Rescheduled dates are subject to availability and are not guaranteed until confirmed.
FINAL PAYMENT
The remaining balance must be paid 14 days before your event date.
If the final balance is not received by the deadline, services may be canceled and the event date may be released. Any deposit or payments already made will remain non-refundable.
PRICING
ALL PRICES ARE SUBJECT TO CHANGE.
Pricing may change based on availability, event details, guest count, location, requested services, materials, rentals, labor, vendor costs, or other event-specific requirements.
Once your event package, services, and pricing have been confirmed and your deposit has been received, your agreed-upon pricing will be honored unless you request changes or additions to your event.
Any upgrades, additional services, additional guests, design changes, or last-minute requests may result in additional charges.
EVENT CHANGES & ADD-ONS
Any changes to your event details, including colors, theme, décor, guest count, venue, setup requirements, rentals, or services, should be submitted as early as possible.
Changes are subject to availability and may result in additional fees.
Last-minute changes may not be accommodated.
CANCELLATIONS
If the client chooses to cancel an event, all deposits are non-refundable.
Depending on the timing of the cancellation and expenses already incurred for your event, additional payments made toward customized, purchased, rented, or otherwise committed items may also be non-refundable.
Eligible deposits may be transferred to a future date according to our rescheduling policy.
CUSTOM & PERSONALIZED ITEMS
Payments made toward custom or personalized products, signage, favors, printed materials, specialty décor, or items purchased specifically for your event may be non-refundable once production or purchasing has begun.
SETUP & BREAKDOWN
Adequate access to the event venue must be provided for setup and breakdown.
The client is responsible for confirming that the venue allows sufficient setup and breakdown time. Additional fees may apply if special arrangements, extended setup time, additional labor, stairs, long-distance loading, or other unexpected setup requirements are necessary.
RENTAL ITEMS
All rental items remain the property of the event company unless otherwise stated.
Clients may be financially responsible for rental items that are lost, stolen, damaged, broken, excessively stained, or not returned as agreed.
VENUE REQUIREMENTS
The client is responsible for ensuring that the venue permits the décor, rentals, entertainment, installations, and other services included in their event package.
Any venue restrictions should be communicated before booking whenever possible.
WEATHER & OUTDOOR EVENTS
For outdoor events, the client is responsible for having an appropriate backup plan in case of rain, excessive wind, extreme temperatures, or other unsafe weather conditions.
For safety reasons, we reserve the right to modify or decline outdoor installations when weather conditions could create a safety risk or damage equipment.
UNFORESEEN CIRCUMSTANCES
We will make every reasonable effort to provide the services agreed upon. However, we are not responsible for delays or circumstances outside of our reasonable control, including severe weather, venue restrictions, emergencies, government restrictions, utility outages, road closures, or other unforeseen circumstances.
When reasonably possible, we will work with the client to find an appropriate solution.
PHOTOS & SOCIAL MEDIA
Unless otherwise requested in writing, photographs or videos of our décor, setup, designs, and completed event space may be used for our website, portfolio, advertising, and social media.
We respect client privacy and will honor reasonable requests not to publish identifiable photos of the client or guests.
CLIENT RESPONSIBILITY
Clients are responsible for providing accurate event information, including the event date, venue address, start time, setup access time, guest count, theme, colors, and any venue rules that could affect our services.
Additional charges resulting from incorrect or incomplete information may be the client's responsibility.
ACCEPTANCE OF POLICIES
By submitting a deposit or payment, the client confirms that they have reviewed, understood, and agreed to these policies.
REMINDER:
50% DEPOSIT REQUIRED TO SECURE YOUR DATE
REMAINING BALANCE DUE 14 DAYS BEFORE YOUR EVENT
ALL DEPOSITS ARE NON-REFUNDABLE BUT MAY BE APPLIED TO A FUTURE AVAILABLE DATE
PRICES ARE SUBJECT TO CHANGE